BRIGHAM  WORLD  TRAVELS 
 Luxury All-Inclusive Villa Rentals   +   Lifestyle Holiday Vacation Club
 

Frequently Asked Questions

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• Is the all-inclusive mandatory?  Yes, the all-inclusive fee is mandatory and paid directly to the resort UPON arrival.  The all-Inclusive daily fee includes two (2) festive parties each week, all food and beverages (including alcohol) at 18 restaurants and 30 bars throughout the resort.  Children up to age 3 years old are free.  Children from 3 - 11 years old are 50% of the adult rate, children age 12 and above are charged at the adult rate.

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• The villas includes your breakfast being prepared by a chef at the villa, served on your veranda and your refrigerator stocked daily.

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• What is the booking process?  Brigham World Travels handles your reservation on this site.  Once you are ready to reserve your booking, please contact us with the first & last name of the lead passenger  (as it appears on their passport); number of adults & children under age 12; accommodation preferences for your group (hotel, suite, or villa ) and the desired check-in/out dates.  

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• We will then send your reservation in to the resort.  Within a week we will email you the resort confirmation along with the rental agreement.  Once confirmed, 50% of the total reservation must be paid (via PayPal). and the remaining balance is due 30 days prior to arrival.

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•  When reserving within 45 days of arrival (or within 90 days of a holiday booking), FULL payment for the reservation must be via PayPal.

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• Are there any other costs?  The Dominican Republic requires a $10 cash fee to “enter the country” that is paid at the airport. 

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• The resort charges a mandatory fee of $80 (per person, per event) on Christmas Eve and New Year's Eve for a  Gala Event. Children 3 to 11 are ½ price).  The fee is paid to the resort upon arrival.  There are no other required expenses.

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• What forms of payment do you accept?  All accommodations are paid to Brigham World Travels. We accept PayPal exclusively or bank draft of U.S. dollars.  There is a 5% handling fee added when paying via PayPal.

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• What payment method does the resort accept for the all-inclusive package?   Visa, MasterCard, Discover, American Express, U.S. cash and pesos.  The resort does not add the VAT Tax when paying the all inclusive with a credit card, but your credit card company might charge you a foreign exchange fee.  You should contact your credit card company before arrival to check.

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• What is the best currency?   U.S. currency is the most convenient.  The Dominican Republic uses pesos.  The Excursion Center has to add an 18% VAT Tax to credit card charges, so it's cheaper to pay for excursions with cash.  There is a currency exchange center and an ATM on property.  To avoid credit card fraud, we suggest using cash when making purchases off property.

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• What about tipping?   There are no set tipping guidelines at the resort, however the staff works so hard that most guests choose to tip their favorite people.  In the Dominican Republic, the current average wage of hotel staff is equivalent to $9.00 US dollars per day after taxes.  So, a little bit goes a long way.  As with any personal service, if you feel your you've had exceptional  customer service, please feel free to generously acknowledge that individual.   Again, this is not expected by the staff.  

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• Is the resort safe?   The resort is a gated community with check points to make sure only registered guests and employees are on the resort grounds.  Security personnel can be seen 24 hours a day. 

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• Do you own a specific villa?   No.  Brigham World Travels is able to provide you access to all accommodations at the Cofresi Palm Beach and Sea Resort year round.  

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• There are around 100 Crown Villas ranging in size from 3-7 bedrooms with the majority being three (3) and four (4) bedrooms. The villas have a minimum stay of seven (7) nights. You may check in or out on any day of the week and stay as many nights (with a minimum of 4) as you wish.  There is a  minimum stay of seven (7) nights during the months of February, March, April and July at the Villas. It is important to note that since there are fewer of the larger villas, upon arrival if a large villa is not available, the resort will give you two (2) villas to equal the number of bedrooms reserved at no additional charge.​​​​

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• How do airport transfers work?  Brigham World Travels' will arrange for your pick-up at the airport.  The resort requires airport transfers to be scheduled more than five (5) days prior to arrival. Any missed or cancelled flights will require guests to provide their own transportation to the resort.  Airport transfers back to the airport are scheduled once at the resort with the VIP Services Representative.

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• What airports can we fly into?  The nearest airport is Puerto Plata (POP).  It's about 30 minutes away.  The next closest airport is Santiago (STI) and it's about 1.5  hours away.  We can provide free transfers to and from either of these airports. We highly recommend waiting to purchase airfare until after your reservation has been accepted for processing by the resort.​​

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• Can we rent an additional golf cart?  No, the resort does not rent golf carts.  If you rent a 3 or 4 bedroom villa you will receive one regular size golf cart with 2 rows of seats.  If you reserve, and are in, a 5, 6, or 7 bedroom villa, you will receive a three seat “limo” golf cart.  If you happen to get split into 2 villas you will receive 2 free regular golf carts with 2 rows of seats. 

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• On the day of your arrival between 3:00PM and 6:00PM the lead passenger (listed on your Confirmation) may pick up your golf cart(s) with a valid Driver's License at the Golf Cart Center (located next to/behind the Tower).  There is a $50.00 U.S. refundable cash deposit required upon receipt of a golf cart.

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• Are the golf carts guaranteed?   Golf carts are requested for the villas, but are not guaranteed due to availability or in case of mechanical issues.  The resort has a complimentary shuttle service with frequent stops throughout the resort.​

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• Is this resort suitable for people with mobility issues?   Even with the convenience of a golf cart or resort shuttle there is a considerable number of stairs and walking required to get to many of the restaurants and beach areas.  If you or anyone in your party has difficulty with stairs or walking comfortably we would recommend booking a Presidential Suite at our boutique property in Punta Cana.

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• Are cribs provided?  Yes, just let us know if you need a crib and we will forward the request to the resort.

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• Are there excursions we can book through the resort?  Yes, there are excursion centers scattered throughout the resort where you can book excursions after you arrive.  Also, here is a link to our Excursions page where you can see what there is to do and book before you arrive if you wish.

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• Are there any areas we are not allowed to go?   

• Brigham World Travels' boutique services gives you EXCLUSIVE access to luxury services and accommodations other guests will not have.  At check-in each guest will receive an appropriate colored bracelet which will determine access-level.

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•  There are a few areas that are strictly reserved for actual members though.  Azul Restaurant is for Shareholder members only, and there is a Shareholder only beach, called Deja View.  Anja's Lounge, Tapas Lounge and Vienna Coffee House are reserved for members only.  Jazz restaurant is for members and guests of the Presidential Suites only.  SeaLaVie Beach is for Chairman Circle Club Affiliates only.

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• Where can I get internet access?   There are many WiFi hotspots throughout the resort.  WiFi is available at the Villa check-in, in the Sports Bar, at the Half Shell Oyster Bar and on all of the VIP beaches.  WiFi is free in all Presidential Suite units.  If you need WiFi in other accommodations you may pay for it at $60 per week per device.

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• How far is the beach?   The resort is built right on Cofresi Beach.  The beach is at most a 10 or 15 minute walk from the farthest point on the resort.  You're never more than 5 minutes away from any beach area with the golf cart or shuttle.

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• Do I have to listen to a sales pitch?   No, this is in no way a requirement.  It is your decision whether or not to see a presentation of what the resort offers.  Many past guests have decided to purchase a vacation membership after seeing what a value Lifestyle Holidays is.  If you feel strongly about not learning more about resort membership, just say "No, Thank You" to a resort employee  if they offer you a ride, a tour, a free t-shirt or a welcome package.

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• Is there a washer/dryer in the accommodation?   Laundry service is available for a fee.

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• How do we make restaurant reservations?   Restaurant reservations are made after arriving at the resort.  You will be assigned a VIP Service Representative when you arrive that will help you make your restaurant requests.  The day of your arrival you will fill out a sheet with your dinner requests.  The following day you will receive confirmation of your dinner reservations which may alter slightly due to restaurant availability and seating time availability.  The restaurant schedule comes out every Saturday, so you can make requests through Saturday and then on Saturday, make requests for the following week.  Since you won't have a restaurant reservation for the day of your arrival most guests eat at the buffet the first night, or Bellini's serves lunch until 6:00 pm.

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• Is there a dress code?   Dinner is a time to dress a little nicer.  The VIP restaurants require at least Dockers and a button up shirt for the guys and a dress or pant suit for the ladies.  While the other restaurants don't have a dress code, it's common to wear at least a nice pair of jeans.  Lunch is casual, but no swimsuits or wet clothes are allowed.

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• Do the accommodations have safes?  Yes.  Each Villa has one safe.  Safes are free in the Villas.  For other accommodations the resort charges $20 a week or $3 per night for use of the safe.

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• Does the resort provide towels?   Yes, towels for the villa pool and all of the resort beaches are provided.  When staying in accommodations other than a villa, you will be provided with a pool towel card, which can be used to check out towels at the pools.  No need to bring your own.

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• Do I need to bring a hair dryer?   You do not need to bring a hair dryer.  Each full bathroom will have a hair dryer.

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• Do I need to bring power converters?   The outlets at the resort are U.S. compatible.

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• Is there a medical facility nearby?   There is a medical facility on-site for immediate care open 24 hours, 7 days a week.

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• What about hurricane season?   All of the Caribbean countries can be in the path of hurricanes, however the North Coast of the Dominican Republic has not been hit for around 60 years.  The most likely reason for this is that the mountains rise right from the coast and create a kind of pressure barrier.

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• Is the water safe to drink?   Whenever you are in a country other than your own it is advisable to avoid drinking tap water.  There is plenty of bottled water in your Villa or Suite as well as a 5 gallon water cooler in each Villa.  We also recommend using bottled water to brush your teeth.  The maid will use bottled water to make your coffee, and the ice used throughout the resort is bagged from purified water.

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